Here are some of our most frequently asked questions

Yes, the application is web based, accessible via a URL and can be accessed by any internet connected device.

Residential Lettings, New Homes and Development, Property Management and Client Accounting. Residential Sales from Q3 2024.

Yes, we integrate with many other products, platforms, software & suppliers.

Yes, we have experience in migrating data from most UK property software products.

Very quickly. It has a modern, intuitive user interface, designed for property agents.

If you manage multiple properties, software can save time and reduce admin significantly.

The best option depends on your needs. Smaller landlords may prefer simpler tools, while letting agents often need more advanced platforms like Veco Plus.

User training is included and only limited to the existing users during the implementation process.

Yes, our updates will typically contain a combination of client suggestions, enhancements, performance improvements and when applicable; functionality to comply with new legislation.

This is driven by client demand and suggestions. We also consider new technology platforms and innovative market entry products. Product ‘extensions’ are built in covering core functions.

Dependent on the size of company and the data migration requirements an implementation project can run from 2–6 months.

We can deliver a wide range of automated processes to support all Departments. Almost any repetitive business process can be automated, given the correct data and the correct fields which are used to trigger a process.

Microsoft Azure Cloud and complimentary components.

Rapid SaaS development means frequent releases following a structured development, testing and UAT programme.

We are constantly assessing our clients’ needs, market trends and new technology to ensure that our roadmap delivers improved and enhanced products and functionality to our clients.

Yes, through our API to your website. Subscribed portals can take and/or receive marketing data instantly. You can also manage your distribution per property.

Yes, you can have access to your diary and the full application, on the go, anytime, anywhere, when on a device connected to the internet.

Pricing varies depending on features and portfolio size.

Depending on the size of your agency and your data migration requirements, implementation typically runs from two (for smaller agencies) to six months (for larger agencies). We work with you to agree on a project start date and keep things on track throughout.

The free period applies to your core Veco Plus subscription from your agreed go-live date. Onboarding, data migration and third-party integrations are separate and not included in the free period.

Standard Veco Plus subscription fees apply from month seven at full list price. There are no surprises and no hidden costs.

Yes. All Veco Plus clients have access to our UK-based support desk, which operates to the highest industry standards with an average response time of eight minutes and an average resolution time of 15 minutes.

This offer is available to new Veco Plus clients only. It cannot be combined with any other offer and is subject to a minimum 24-month agreement.

Incorporated in 1990 and set up to support UK based Estate and Letting Agents.

Veco (Eurolink Technology Limited) is classified as a medium sized enterprise.

Veco (Eurolink Technology Limited) is a private limited company registered in England under company number 02513701.

Our Service Operations Centre in Leatherhead, Surrey.

Generally, no, our developers are all employed, and UK based. We may outsource from time to time to add efficiency to specific projects.

Yes, most platforms include compliance tracking and reminders to help you stay compliant.

Yes, we can provide ad hoc or contracted services.

We aim to answer any support requests within 30 minutes. Standards are monitored daily and in real time to ensure we offer the best possible service to our users.