Self Service

Veco Plus' Self Service portal is a powerful tool that can help you to improve customer experience, reduce your workload, and improve efficiency. By empowering your customers with self-service tools, you can free up your agents to focus on more important tasks and grow your business

24/7 availability
Enhance your customer experience
Reduce your workload
Better data accuracy
Faster response times

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Portal

Easy Access For All

Veco Plus is for your customers, as well as your users. We've developed Veco Plus to be accessed by different users with unique access to relevant information and data.

Self service can be accessed by any device through a web app. Veco Plus offers a seamless data experience through a single platform, avoiding the need for individual client portals as an add-on and no native apps to download.

Saving Time and Money

Self-service applications reduce the need for manual intervention in routine tasks, allowing your staff to focus on more complex and value-added activities. Automating tasks through self-service software can reduce labour costs and operational expenses, contributing to overall cost savings and improved profit margins.

Staff member smiling whilst on telephone call

Empowering your customers

With responsive access to the software via web app and available from any device, Veco Plus delivers self-service functionality, which will present an ‘always open’ perception to full-service agencies. The new self-service options can facilitate better communication between external contacts and users through messaging features, email notifications, and checklists, ensuring efficient progression and timely responses to queries.

Clients using self-service tools to perform tasks such as property searches, document submissions, and payment processing can help ease the workload on your staff and reduce stress during often time-sensitive and emotive transactions.

Streamlined Processes

Self-service applications help streamline processes by automating appointment scheduling, document signing, property inquiries and more. You can receive immediate responses to inquiries or requests using self-service tools, enhancing communication efficiency.

Self-service applications can provide your clients and contacts with real-time updates on transaction statuses resulting in transparency, improved customer service and a better user experience.

Features

Explore our other features

Supplying prop tech to some of the biggest and best agents, we have grown through recommendation and on reputation. Powering the relationships between people and property.

Workflow

Business processes, staff activity and best practices

Address Validation

UPRN validation, utility switching, location accuracy

Advertising

Portal management, property marketing API

Client Accounting

Accurate and transparent accounting system

CRM

All-in-one contact management and sales

Extensions

Seamless third-party supplier integrations to suit you

Lead Management

Manage all your inbound leads

Lettings

Keeps users up-to-date anytime, anywhere

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